Lazed

Get help

Email us and a person will reply. We aim to answer within 2 business days.

Email support

support@lazed.co.in
Write an email

Write from the email address on your Lazed account so we can find it. Never send your password.

Privacy requests

To see, correct or delete your data, email us from your account address with “Privacy request” in the subject. Details are in the Privacy Policy.

Not sure what to write?

Tell us what you did, what you expected and what you saw. Copy any message exactly.

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Quick fixes

I didn't get my verification code

Check your spam folder first. The code works for 10 minutes. You can ask for a new one after 60 seconds, up to 5 codes an hour for one address. If it still doesn't arrive, email us from a different address and we'll look into it.

Lazed says I'm locked out

After 5 wrong passwords, logins from that device are paused for 15 minutes. Wait, then try again. If you've forgotten your password, email us from your account address.

I paid, but my plan isn't active

Access switches on automatically once the payment is confirmed, usually within a few minutes. Close and reopen Lazed and log in again. If it's still inactive, email us your account address and payment confirmation.

“Your previous request is still running”

Each account can run one request at a time. Wait for the current one to finish. If you closed the app mid-request, reopen it: Lazed picks up the finished result for up to a day.

“The server is busy” or “The AI service is busy”

Try again in a minute. Nothing was counted against your files. If you've sent a lot of messages in the last hour, you may also have reached the hourly message limit; wait a little and try again.

I've used all 15 files

Your plan has no files left. Log in to Lazed and choose to pay again to start a fresh 30 days with 15 files. A request that failed doesn't use a file.

The file isn't what I wanted

Reply in the same conversation and say what to change; Lazed keeps the context. Be specific about the audience, length and style. If you're still stuck, email us the request and what you expected.

Lazed won't open or install

On Windows, install Lazed from the Microsoft Store (open the download page); if the Store shows an error, try again after Windows Update finishes. On a Mac, macOS shows the usual warning for new apps, so follow the install steps. If it still won't open, tell us your system version and the exact message.